Return Policy

Effective Date: This Return Policy describes the terms and conditions under which Quidralovorbia ("we," "us," or "our") accepts returns, cancellations, and refunds in connection with our custom furniture manufacturing, furniture restoration, and furniture assembly and repair services. Our services are offered through the website quidralovorbia.world and at our workshop located at 25816 Domingo Ave Unit B, Dana Point, CA 92629, United States. By placing an order, paying a deposit, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to this Return Policy. This policy applies in addition to any specific terms set forth in your written quote, order confirmation, or project agreement. In the event of a conflict between this policy and a written agreement for a specific project, the terms of the written agreement shall prevail with respect to that project. We encourage you to retain a copy of this policy and of any quote or order confirmation for your records.

Custom Furniture Orders

Custom furniture is designed and built to your specifications, including dimensions, materials, wood type, finish, and design details. Because each piece is produced uniquely for you and cannot be resold to another customer without significant modification, we generally do not accept returns or offer refunds once production has begun, except where we have failed to deliver in accordance with the written order or quote (e.g., material defect in our workmanship or materials, or failure to meet agreed specifications). We strongly encourage you to review and confirm all details—including dimensions, wood species, finish type and color, joinery, and delivery timeline—before we commence work. Any changes requested after production has started may result in additional charges and timeline adjustments.

If you need to cancel a custom furniture order, you must notify us in writing (e.g., by email or signed letter) as soon as possible. Cancellation terms will be set out in your quote or order confirmation. In general: (a) if you cancel before we have ordered materials or begun labor, we may refund any deposit paid in full or in part, minus a reasonable administrative or design fee if we have already incurred costs (e.g., design time, drawings); (b) if you cancel after we have ordered materials or begun production, the deposit and any progress payments may be non-refundable, and we may require payment for all work completed and materials purchased or committed. We will provide a written summary of costs incurred upon request. Any refund that we agree to issue will be processed using the same method as the original payment (e.g., credit to the same card, check) within a reasonable period as permitted by our payment processor and applicable law, typically within fourteen (14) to thirty (30) business days.

Furniture Restoration Projects

Furniture restoration projects are assessed and quoted on a case-by-case basis. Once we have started restoration work on your piece (including stripping, repairs, refinishing, or other agreed services), the project is considered in progress and we typically do not offer refunds for work already performed, as the labor and materials cannot be recovered. If you wish to cancel before we begin work, you must notify us in writing. We may refund any deposit or advance payment in full or in part, depending on whether we have incurred costs (e.g., materials ordered, time spent on assessment, disassembly, or preparation). If we have already begun work, we may retain the deposit and charge for work completed and materials used.

If you are dissatisfied with the result of a restoration project, you must notify us in writing within a reasonable time—typically within fourteen (14) days of delivery or pickup—and describe the specific concern (e.g., defect in workmanship, finish defect, structural issue). We will work with you in good faith to address any defect in our workmanship, which may include touch-up work, refinishing of affected areas, or, where appropriate and at our option, a partial or full refund for the restoration portion of the project. We do not offer refunds or returns for subjective preferences (e.g., you preferred a different shade of stain) if the work was performed in accordance with the agreed quote or order. Color and finish can vary slightly from samples or photographs due to the nature of wood and hand-applied finishes; minor variation does not constitute a defect. Any adjustment or partial refund will be at our sole discretion and in accordance with applicable law. Disputes regarding restoration results may require inspection of the piece at our workshop or by a mutually agreed third party.

Assembly and Repair Services

For furniture assembly or repair services that we perform at your location or at our workshop, payment is typically due upon completion of the work unless otherwise agreed in writing. If you are not satisfied with the assembly or repair, you must notify us promptly—typically within seven (7) days of completion—and allow us a reasonable opportunity to correct the work (e.g., tighten hardware, adjust alignment, redo a repair). We do not offer refunds for services that have been completed as described in the quote or work order, unless we have failed to perform the agreed scope of work or there is a defect in our workmanship.

If we are unable to complete the assembly or repair due to circumstances beyond our control—including but not limited to missing parts, damage to the item that was not disclosed at the time of quote, incorrect or incompatible parts supplied by the manufacturer or by you, or the item being structurally unsound—we may charge for time and materials already expended. Any remaining prepayment may be refunded at our discretion. We are not responsible for delays or additional costs caused by the need to order replacement parts or by factors outside our control. If you have supplied the item for repair, you are responsible for picking it up within a reasonable time after we notify you that the work cannot be completed; we may charge a storage fee after a specified period as communicated to you.

Pre-Made or In-Stock Items

If we occasionally offer pre-made or in-stock furniture items (as opposed to custom or restoration work), return terms will be disclosed at the time of purchase. We may allow returns within a specified period (e.g., fourteen (14) or thirty (30) days from delivery) provided that: (a) the item is unused and in original condition; (b) the item is in its original packaging where applicable; and (c) you have followed any return instructions we provide (e.g., obtaining a return authorization, shipping to a specified address). Return shipping costs are the responsibility of the customer unless we have agreed otherwise in writing or the return is due to our error (e.g., wrong item shipped, defective item). Refunds for accepted returns will be processed within a reasonable time after we receive and inspect the item, typically within fourteen (14) business days. We reserve the right to refuse returns that do not meet these conditions or to charge a restocking fee (e.g., 15% to 25% of the purchase price) as disclosed at the time of purchase. Sale items or clearance items may be marked as final sale and not eligible for return.

Deposits and Payment Terms

For custom furniture and restoration projects, we typically require a deposit (often 30% to 50% of the total project cost) to secure your order and our capacity. The deposit is applied toward the total cost of the project. Progress payments may be required at agreed milestones (e.g., upon completion of structural work, upon completion of finishing). The balance is due upon completion and prior to or at the time of delivery or pickup unless otherwise agreed in writing. The deposit is generally non-refundable once we have committed materials or significant labor to your project, as set forth in your quote or order confirmation. The specific terms—including the amount of the deposit, refundability in case of cancellation, and payment schedule—will be set out in your written quote or order confirmation. We accept payment by the methods disclosed on the Site or at the time of order (e.g., cash, check, credit card, electronic transfer). All amounts are in United States dollars unless otherwise stated. Late payment may result in suspension of work or additional charges as specified in your agreement. We may charge interest on overdue amounts at the rate permitted by applicable law.

Warranty and Defects

We stand behind the quality of our work. If you believe there is a defect in materials or workmanship in custom furniture we built or in restoration work we performed, you must notify us in writing within a reasonable period—typically within thirty (30) days for obvious defects, or within the warranty period if we have provided a written warranty (e.g., one (1) year from delivery for structural and finish defects). Please describe the defect and, if possible, provide photographs. We will, at our option, repair or replace the defective part or work, or offer a partial or full refund where appropriate. This does not cover normal wear and tear, misuse, accidental damage, or damage occurring after delivery (e.g., exposure to excessive moisture, improper cleaning). Any warranty or guarantee will be specified in your order or quote and is in addition to your rights under applicable consumer protection laws in your jurisdiction. Warranty service may require that you bring the item to our workshop or that we arrange a site visit, depending on the nature of the defect.

Shipping, Delivery, and Pickup

If we arrange delivery of custom or restored furniture, risk of loss and responsibility for the item typically pass to you upon delivery to the address you specified. You should inspect the item at the time of delivery and note any visible damage or missing parts on the delivery documentation (e.g., delivery receipt, bill of lading). Claims for damage in transit or missing items must be reported to us within forty-eight (48) hours of delivery so that we can file a claim with the carrier if applicable. We are not responsible for delays or failures caused by carriers, weather, or other events outside our control. Delivery dates are estimates and are not guaranteed unless expressly stated in writing. If you pick up the item from our workshop, you are responsible for securing and transporting it in a manner appropriate for the size and weight of the item. We are not liable for any damage occurring after the item leaves our premises. We may require that you sign a release upon pickup acknowledging that you have inspected the item and that it is in acceptable condition. White-glove delivery, assembly at your location, or other special delivery arrangements may be available at an additional cost as quoted.

Disputes and Chargebacks

If you have a dispute regarding a charge, return, or refund, we ask that you contact us first so that we can attempt to resolve the matter. Filing a chargeback or dispute with your bank or card issuer without first contacting us may result in suspension of future orders and may not relieve you of your obligation to pay for work completed in accordance with your agreement. We will cooperate with card issuers and provide documentation as required to resolve disputes in accordance with card network rules and applicable law.

Changes to This Policy

We may update this Return Policy from time to time. The updated version will be posted on this page with a revised "Effective Date" or "Last Updated" date. Changes will not apply retroactively to orders or projects that were agreed before the change; the policy in effect at the time of your order or agreement will apply to that transaction. We encourage you to review this policy periodically and to keep a copy of the policy that applied at the time of your order. If we make material changes that affect your rights, we may provide additional notice (e.g., by email or a notice on the Site) where appropriate.

Contact

For questions about returns, cancellations, or refunds for our custom furniture, restoration, or repair services, or to request a return authorization for an eligible item, please contact us at: Quidralovorbia, 25816 Domingo Ave Unit B, Dana Point, CA 92629, United States. You may also reach us through the contact form or contact details provided on the Site at quidralovorbia.ddd. We will respond to your inquiry within a reasonable time, typically within three (3) to five (5) business days.