Privacy Policy

Effective Date: This Privacy Policy is effective as of the date of your first use of the website quidralovorbia.world (the "Site") or your first engagement with our services. This document describes the privacy practices of Quidralovorbia ("we," "us," or "our"), a provider of custom furniture manufacturing, furniture restoration, and furniture assembly and repair services based in Dana Point, California, United States. By accessing the Site, submitting an inquiry or order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Site or provide us with your personal information.

Scope and Applicability

This Privacy Policy applies to all personal information that we collect, use, store, or disclose in connection with: (a) your use of the Site, including browsing, submitting contact forms, or requesting quotes; (b) your engagement with our custom furniture design and build services; (c) furniture restoration projects, including assessment, repair, refinishing, and delivery; (d) furniture assembly and repair services performed at your location or at our workshop; and (e) any communications with us by phone, email, or in person. This policy does not apply to information collected by third-party websites, services, or applications that may link to or from the Site, or to information that is aggregated or de-identified in a manner that no longer identifies you. We encourage you to review this policy in full and to contact us with any questions regarding your personal information.

Information We Collect

We collect information that you provide directly to us and information that we obtain automatically when you use the Site or our services.

Information you provide: When you request a quote for custom furniture, inquire about restoring a piece of furniture, schedule assembly or repair services, or contact us through the Site or by other means, we may collect your name, email address, telephone number, mailing address, billing address (if different), and the content of your messages. For custom furniture projects, we may collect specifications such as dimensions, wood type, finish preferences, design references, sketches, or photographs you submit. For restoration projects, we may collect descriptions of the piece, its condition, photographs, and your goals for the project. For assembly or repair work, we may collect a description of the item, the nature of the repair needed, and scheduling preferences. If you make a payment, we may collect payment-related information to the extent necessary to process the transaction; we do not store full credit card numbers on our servers. Any other information you voluntarily provide in correspondence, feedback, or surveys is also collected and used in accordance with this policy.

Information collected automatically: When you visit the Site, we and our service providers may automatically collect certain technical and usage information, such as your IP address, browser type and version, operating system, device type, referring URL, pages viewed, date and time of access, and similar data. This information may be collected through cookies, web beacons, log files, or similar technologies as described in our Cookies Policy. We use this information to operate and improve the Site, analyze trends, and ensure security. We do not use automatically collected information to identify you personally unless it is combined with other information you have provided or we are required to do so by law.

How We Use Your Information

We use the personal information we collect for the following purposes:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with service providers who perform services on our behalf, such as website hosting, email delivery, payment processing, or analytics, under contracts that require them to protect your information and use it only for the purposes we specify. We may also share information with professional advisors (e.g., lawyers, accountants) when necessary for our business operations, or as required or permitted by law.

Legal Basis for Processing

Where required by applicable law (including in certain jurisdictions outside the United States), we process your personal information based on one or more of the following legal bases: (1) your consent, where you have given clear consent for a specific purpose; (2) performance of a contract, where processing is necessary to fulfill our agreement with you for custom furniture, restoration, or repair services; (3) our legitimate interests, such as operating and improving our business, the Site, and our services, communicating with you, and ensuring security, where such interests are not overridden by your rights; and (4) compliance with legal obligations. You may withdraw consent where it is the basis for processing, without affecting the lawfulness of processing based on consent before its withdrawal. In the United States, we process personal information in accordance with applicable federal and state privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, regulatory, tax, and accounting obligations. Specifically: (a) project-related information, including quotes, order details, communications, and photographs, may be retained for a period of several years after project completion for warranty purposes, reference in the event of follow-up work or disputes, and to comply with record-keeping requirements; (b) financial and payment records are retained as required by tax and accounting laws, typically for at least seven years in the United States; (c) contact form submissions and general inquiries may be retained for a reasonable period to respond to follow-up questions and improve our services; and (d) automatically collected technical and usage data may be retained in aggregated or anonymized form for analytics. When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal procedures, except where we are required to retain it by law.

Security

We implement reasonable technical, physical, and administrative safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include: secure hosting environments; encryption of data in transit where feasible (e.g., via HTTPS); access controls and authentication; secure disposal of data when no longer needed; and training of personnel with access to personal information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials or sensitive information you use to communicate with us. We encourage you to avoid sending highly sensitive information (such as full payment card details) by email and to use secure channels when possible. In the event of a data breach that affects your personal information and that we are required to report under applicable law, we will notify you and the relevant authorities as required.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include: the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your personal information, subject to legal exceptions; the right to object to or restrict certain processing; the right to data portability (where applicable); and the right to withdraw consent where processing is based on consent. To exercise any of these rights, or to ask questions about how we process your data, please contact us using the contact details provided at the end of this policy. We will respond to your request in accordance with applicable law and may need to verify your identity before processing your request. If you are in the European Economic Area or the United Kingdom, you may also have the right to lodge a complaint with a supervisory authority. If you are in California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know what personal information we collect and how we use it, the right to delete, and the right to opt out of the sale of personal information (we do not sell personal information). We do not discriminate against you for exercising your privacy rights. You may also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Third-Party Links and Services

The Site may contain links to third-party websites or services, such as mapping services, payment processors, or social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites or services you access. Our inclusion of a link does not imply endorsement of the linked site or its privacy practices. When you leave our Site, the information you provide may be collected and used by the third party in accordance with its own policy.

International Transfers

Our business and servers are located in the United States. If you access the Site or provide us with personal information from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Site or our services, you consent to such transfer. Laws in these jurisdictions may differ from those in your country. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including through contractual safeguards where required by law.

Children

The Site and our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us and we will take steps to delete such information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the scope of our services. The updated policy will be posted on this page with a revised "Effective Date" or "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Site or our services after the posting of changes constitutes your acceptance of the updated policy. If we make material changes that affect how we use your personal information, we may provide additional notice (e.g., by email or a prominent notice on the Site) where required by law. For significant changes, we may seek your renewed consent where appropriate.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information in connection with our custom furniture, restoration, or repair services, please contact us at: Quidralovorbia, 25816 Domingo Ave Unit B, Dana Point, CA 92629, United States. You may also reach us through the contact form or contact details provided on the Site at quidralovorbia.ddd. We will respond to your inquiry within a reasonable time as required by applicable law.